Refund Policy

Warranties and Returns

All items become subject to the manufacturer’s warranty once the delivery bill is signed, and items are accepted. Each manufacturer has its own warranty.  In general, they cover manufacturing defects, not damages.

All items are insured when shipped. To claim shipping damages, you must follow our receiving instructions, which will be emailed to you.

If you do not follow the instructions and find damages after you accept delivery, all damages will be replaced at your expense. If you receive a damaged or broken item, we will make sure you get a replacement or replacement parts of service by the manufacturer.

However, you must follow the receiving instructions. If your item is defective when you receive it, it is protected by the manufacturer’s warranty. Just let us know and we will help you initiate the warranty process with the manufacturer.

To return the items

If you decide you do not like the item, returns are often accepted, with some costs such as restocking and credit card fees. Returns are not accepted on some items such as production items.

You must obtain a return merchandise authorization (RMA). Contact us and tell us you would like to return the item and let us know why. Returns will not be accepted without an RMA. Returns will only be accepted for items in new and re-saleable condition. Returns are not accepted on any product that has been assembled or used, such as if you filled and turned on a portable foot spa. Returns are not accepted on any custom or made to order item. This includes all pedicure chairs.

Again, if it is not working, there is no need to worry as it is covered by the manufacturer’s warranty. When you receive your RMA, you will be responsible for carefully packing the item in the original packaging and shipping the item. It must be received undamaged and in sellable condition for any refund to be processed. You are responsible for making sure the item reaches its destination safely. If you send an item back and we do not receive it, we cannot provide a refund of any amount. We highly recommend delivery confirmation and insuring the item for the full value. There is a 25% restocking fee on all returned items. You will be responsible to pay any return shipping costs.

If we shipped the item to you for free, or subsidized the shipping, we will deduct our original cost of shipping from your refund. When your return has been inspected and approved, we will refund your original payment method for the amount paid minus the 25% restocking fee, and our shipping costs, if any. As noted, these rules vary slightly by manufacturer. If you have any questions, just let us know.